We stand by the quality of our clones, which is why we offer a 3-Day No BS Guarantee. If you encounter any issues with your clone within the first three days of receiving it, we’re here to make it right.
Reship Policy
If you are unhappy with your order within the 3-day guarantee period, we offer a reship option. Here’s how it works:
- Use the QR Code or Visit Our Website: Access the reship form by scanning the QR code included in your order or by visiting our website and clicking on the Reship Form link.
- Complete the Reship Form: Fill out the form with your order number, a detailed explanation of the issue, and upload 3-5 photos that clearly show the situation.
- Approval and Fee: Once your reship application has been reviewed and approved, you will receive an email with a link to pay the shipping and handling fee of $20.
- Reshipment: After the fee has been paid, we will promptly reship your clone and send you the tracking number so you can follow your new clone’s journey to your garden.
Important Notes
- We do not offer exchanges under any circumstances.
- The reship option is only available for approved cases and requires the completion of the reship form.
We value your trust and strive to ensure you receive a healthy, thriving clone. Should you need any further assistance, our customer service team is here to help.
